Website Data Policy

We are committed to safeguarding the privacy of our website visitors;
this policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following types of personal data:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
Information relating to any transactions carried out between you and us
on or in relation to this website, including information relating to
any purchases you make of our goods or services;
Information that you provide to us for the purpose of registering with us;
Information that you provide to us for the purpose of subscribing to
our website services, email notifications and/or newsletters;
Any other information that you choose to send to us.

Google Analytics

We use Google Analytics to analyse the use of this website in order to improve our user experience. Google
Analytics generates statistical information about website use
by means of cookies, which are stored on user's computers. The
information generated relating to our website is used to create reports
about the use of the website. Google will store this information.
Google's privacy policy is available at:

Using your personal data

Personal data submitted on this website will be used for the purposes
specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

Administer the website;
Improve your browsing experience by personalising the website;
Enable your use of the services available on the website;
Send to you goods purchased via the website, and supply to you services purchased via the website;
Send statements and invoices to you, and collect payments from you;
Send you general (non-marketing) commercial communications;
Send you email notifications which you have specifically requested;
Send to you our newsletter and other marketing communications relating
to our business which we think may be of interest to you by post or,
where you have specifically agreed to this, by email or similar
technology (you can inform us at any time if you no longer require
marketing communications);
Provide third parties with statistical information about our users - but
this information will not be used to identify any individual user;
Deal with enquiries and complaints made by or about you relating to the website; and

Where you submit personal information for publication on our website, we
will publish and otherwise use that information in accordance with the
license you grant to us.

We will not, without your express consent, provide your personal
information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to any of our employees, officers,
agents, suppliers or subcontractors (where necessary) for
the purposes set out in this privacy policy.

In addition, we may disclose information about you:

To the extent that we are required to do so by law;
In connection with any legal proceedings or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk);
To comply with any investigations in accordance with RIPA (Regulation of Investigatory Powers Act 2000).

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We
will take reasonable technical and organisational precautions to
prevent the loss, misuse or alteration of your personal information.

We
will store all the personal information you provide on our secure
(password- and firewall- protected) servers. All electronic transactions
you make to or receive from us will be encrypted using SSL technology.

Of
course, data transmission over the internet is inherently insecure, and
we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Policy amendments

We
may update this privacy policy from time-to-time by posting a new
version on our website. You should check this page occasionally to
ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your Rights

You may instruct us to provide you with any personal information we hold
about you. Provision of such information may be subject to the payment
of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing
purposes by email at any time. (In practice, you will usually either
expressly agree in advance to our use of your personal data for
marketing purposes, or we will provide you with an opportunity to
opt-out of the use of your personal data for marketing purposes.)

Third party websites

The website contains links to other websites. We are not responsible for
the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of
your personal data, please write to us by email to customerservices@telecomsworldplc.co.uk
or by post to:

Home Phone Broadband

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent
BR5 3QG

Data controller

The data controller responsible for our website is Telecoms World trading as Home Phone Broadband. Our data protection registration number is Z7949713.